How do I set up mobile app access if I ordered on Amazon?

June 2020 Note - for Amazon orders, the below instructions have proven difficult for many users due to changes Amazon has made to its system. Please email us (support@criticalpass.com) with your name, Amazon order ID, and email you'd like your app account associated with and we will set up your app access for you.

Please read the activation instructions for Amazon orders below. Please note that there is a 1-2 hour delay between Amazon orders being placed and these order details being sent to our database. This is a delay on Amazon's as part of their own order verification process.

1. Go to the order verification page here.
2. Enter your order information exactly as it appears on your order confirmation from Amazon. Please be sure to enter the full 18-digit order ID and be sure to include the hyphens. Click "Verify My Order."
   
3. Enter the email address that you would like to use for your app login and click "Verify My Email."
   
4. Look out for an email from support@criticalpass.com with the subject line, "Get your free access to the Critical Pass App." Be sure to check your spam filters. Access is limited to the email address that you entered in Step 3 above.
   
   
   
5. Click the blue button in the email that says "Get the Critical Pass App."
6. You will be taken to a website with a signup form, with the email address associated with your order already displayed. This cannot be changed. Create a password for your account and click "Create Account."
7. You will be taken to an account creation confirmation page and you will be prompted to download the mobile app for your iOS or Android device.
8. Download the official Critical Pass app from the App Store or Google Play store.
9. Open the app and tap the "More" option in the bottom right of the home screen. Then select the "sign in with purchase email" option and enter the login and password created in Step 6 above and click "Sign In."
10. Be sure to only tap the blue "Sign In" button once. Customers who tap this button multiple times are reporting being locked out of their accounts. Email us at support@criticalpass.com if this happens to you.
11. Click "Close" on the top left corner and you are good to go!

Limitations

Access is limited to iOS and Android mobile devices and is only valid for purchases of MBE flashcards from www.criticalpass.com or Critical Pass's seller account on Amazon. Purchases from 3rd-party sellers are not eligible for access. See product details here. Access is only valid for purchases made on or after May 17, 2017.

Terms of Service:

By taking advantage of this offer, you agree that the free app access promotion is completely separate from Amazon services. Further, you agree that you are willingly giving Critical Pass, LLC your e-mail address, which may be used for marketing purposes. Further, access to the Critical Pass mobile app is not bound by the Amazon Terms of Service. Any issues with app access should be directed to Critical Pass at support@criticalpass.com, and not to Amazon customer service. If you do not consent, please do not follow these steps.