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  1. Critical Pass
  2. Mobile App
  3. Account troubleshooting

Account troubleshooting

  • I'm unable to restore my in-app purchase.
  • I'm not allowed to log in because the app is saying I'm already logged in.
  • How can I access the full content of my in-app purchase on multiple devices?
  • How can I reset my password if I've forgotten it?
  • Why can't I log in to the app once I've made the in-app purchase?
  • I made the in-app purchase. How do I access the full content on both my Apple and my Android device?
  • How do I set up access to the app if I ordered on Amazon?
  • Why can't I see the full app content after creating an account?
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